FAQ
Questions, answered.
Short answers about your data, your team and your account.
How fresh is the data?
Leads sent from your website forms through the API arrive instantly. Cloudflare D1 databases are checked every 5 minutes, Google Sheets and ActiveCampaign every 15 minutes, and Zoho CRM every hour.
Ad spend refreshes hourly by default. You can pick every 4 hours or once a day for each ad account instead. Ad groups, keywords and other detail refresh every 4 hours.
Every card on the Integrations page shows when it last synced, and you can start a sync by hand from the card or its Manage window.
Which timezone do the numbers use?
Lead dates and date ranges use the timezone shown in the header. That is the workspace timezone, set by an owner or admin in Settings, unless you pick a different one for your own view. Daylight saving is followed automatically.
Ad platforms report spend per day in each ad account's own timezone, so a day's spend can be slightly offset from leads near midnight.
What happens to duplicate leads?
When a lead comes in from a connected source, such as a CRM, a Google Sheet or a D1 database, 1Dashboard looks for an existing lead with the same email or phone number. If it finds one, it updates that lead instead of adding a second.
Phone numbers match across common formats, so 0400 000 000 and +61 400 000 000 count as the same number. Australian and New Zealand numbers are supported.
If Zoho CRM already has a lead with the same email, 1Dashboard links to it instead of creating a copy.
Who can see my data?
Only people who are members of your workspace. Each workspace is separate: its leads, team, integrations and API keys are not shared with other workspaces.
Owners and admins invite people and choose their role. Admin: everything, including team and workspace settings. Manager: full lead access, plus views, integrations and custom fields. Member: can view, edit and assign leads, no settings. Viewer: read-only access to leads and analytics.
Does 1Dashboard change anything in my ad accounts or CRM?
Ad accounts are only read. 1Dashboard never changes your campaigns, budgets or ads.
Zoho CRM is the one tool it writes to: new leads that arrive in 1Dashboard are created in Zoho. A Google Sheets export writes only to the sheet you picked.
Where is my data stored?
Your workspace data is kept in our main database on a Hostinger server in Singapore. The app and its API run on Cloudflare, so requests pass through Cloudflare's global network.
We take an encrypted backup of the database every night.
How is my data kept safe?
All traffic is encrypted in transit. The access tokens and API keys you give us for your connected tools are encrypted before they are stored. Your 1Dashboard API keys are stored only as a hash, so not even we can read them back.
Sign-in links work once and expire after 15 minutes. Ad accounts are only ever read, never changed.
How do I delete my workspace?
Email [email protected] from the workspace owner's email address and ask us to close it.
Once a workspace is closed, nobody can sign in to it and syncing stops. Its data is kept for 30 days in case it was closed by mistake, then permanently deleted. Contact us within those 30 days if you want it back.
I didn't get the sign-in email. What now?
Sign-in links expire after 15 minutes, so request a new one if it's been a while, and check your spam folder. You can also choose Continue with Google on the sign-in page.
If you asked for several links in a row, wait a few minutes before trying again.
Which tools can I connect?
Today: Zoho CRM, ActiveCampaign, Google Ads, Meta Ads, TikTok Ads, Google Sheets, Cloudflare D1 and your own website forms through the API. Microsoft Ads is rolling out.
HubSpot, Pipedrive, monday.com and GoHighLevel are coming soon. Missing a tool? Use Request an integration at the bottom of the Integrations page.
How much does 1Dashboard cost?
Pricing is coming soon. 1Dashboard is in early access, and we will publish pricing before launch.
Still stuck?
Email [email protected] and tell us your workspace name and what you see on screen, and we will help you sort it out.